Testimonials

A New History
For An Old City

Guest Testimonials

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Every stay creates a story, and every guest experience matters to us. At White Valley Hotels & Resorts, we value the moments, memories, and experiences our guests share with us.

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At White Valley Hotels & Resorts, the most meaningful measure of our success is the satisfaction of our guests.

White Valley hotels & Resort

3.2

Based on 638 reviews

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Daniela Weber

04:49 19 Oct 26

Diana D

18:34 18 Oct 26

Dirty, air conditioning not working. Restaurant tables wobble, placemats still left by previous guests, nothing is clean.

К.С.

12:56 17 Oct 26

Another attempt to leave a review so it's accessible to everyone and not hidden 🫠🫠🫠
We stayed in September 2026:
+:
1. The sea is gorgeous, the entrance is gently sloping.
2. The pizza, donuts, and ice cream on site are delicious.
3. The entertainment staff are great, they try their best.
-:
1. Upon check-in, the porter takes your key and luggage – it will stay in your room until you give him money, and he'll be dissatisfied with a dollar...
When I asked at reception how I could get to my room myself, they said, "My friend will help you," meaning there's no choice.
2. The rooms (they usually check you in not to the main building, but to other buildings located further from the sea, in our case, the Almaz Club & Spa). The rooms are dirty, the towels are torn and gray. The water in the shower was sometimes lukewarm. The air conditioner was very loud, but it worked.
3. The food is meager, monotonous, and very salty. The dishes are dirty, the tables aren't wiped clean, and crumbs are dropped on the floor.
4. The grounds are full of abandoned buildings, some of which are under construction.
5. Sun loungers - for the first three-quarters of the day, security took up spots with towels in the morning and sold them for two-thirds of a dollar per lounger... On subsequent days, there were guys who provided loungers and towels for free to anyone who wanted them. The condition of the beach towels varies - some are new, others are old and stained.
6. The exclusive offer is just a name. On my birthday, I went to reception three times to ask for a compliment, because they promised a cake that morning. Spoiler alert - there was no cake. When I asked the administrator for the third time, the response was something like, "I don't know, go to the cafeteria and look for it there, it's none of my business..."
7. The guide spent the entire meeting advertising excursions. 8. Drinks - the beer is usually warm or not at all, just like other drinks.
Would we return to this hotel again? No, no, and again no. 👎

Александр Лоевец

12:18 17 Oct 26

My wife and I vacationed for 10 days, and this is the worst hotel we've ever stayed at. The rooms are dirty, there's often no hot water, and the food is a whole other story. My wife suffered from diarrhea for 14 days afterward. If your health and nerves are more important to you, choose another hotel immediately.

mohamed A. Kamel

11:57 17 Oct 26

Major Bajor

10:16 17 Oct 26

It feels like nobody there cares. The incompetency of the staff is mesmerizing. Upon arriving at the hotel, we were asked for our room number, despite not being checked in. After check in, we were provided no information about meal times, they didn't bother to show us the way to the restaurant, they just gave the brief direction and we had to ask other guests.

When arriving at the restaurant, we were shocked. Staff did not even bother to put fresh cutlery after clearing a table. We had to search for minutes to find a usable table. This table was unbalance and shaky. The food was served on plastic plates, the juices in wobbly plastic cups, the coffee/tea in paper cups. Staff didn't bother to bring out new food during our stay at the restaurant (we were there two hours before dinner ends)

The milk was sour, the eggs were bitter, almost all the food was disgusting. After returning back home, I'm still struggling with stomach issues, which may or may not be connected to the food.

In the room there was no wifi and also no connection to mobile data, making me believe that there's a signal blocker inside the walls. The bathtub had no seal, we had to make a makeshift one out of trash to be able to take a bath.

I don't think this hotel is going to exist for much longer and that's prob
ably for the better. The owner should be ashamed

deniskJ8690BX

07:11 14 Oct 26

Everything is fine
Good animation staff
Good service
Not bad food
Not bad for the money

H6497EHsergeym

06:57 14 Oct 26

We are on the seventh day of our vacation at the hotel.
I really like the animators' program: every day we dance oriental dances, do aqua aerobics, and play bocce. Guys are great, they entertain us, in general, they make our vacation pleasant and memorable for a long time.

Дмитрий Гран

07:20 13 Oct 26

We just returned from a so-called "vacation" at this hotel. I'd like to thank the staff for the wonderful experience we had staying in this wonderful place. We loved the hotel, the rooms, the pools, the grounds, the beach. Everything was just perfect!
Now for the bad:
The service is nonexistent! The management doesn't even care about any everyday issues. The TV doesn't work, there's no safe in the room, no towels or toilet paper... No matter how much you complain, no one will lift a finger without a bribe.
The bar situation is a complete disaster. Unclear hours, huge lines, no cocktails whatsoever. The only alcohol is local beer, and even that is served in paper glasses, one per person. When you ask them to at least get a couple for yourself, the spouses make such a disgruntled expression that you don't want to go near them again, as if the bartender is paying for this swill out of his own pocket. Vodka, gin, and a strange brown liquid that comes from the same bottle, including rum, whiskey, and tequila. The snack bar is useless—you can stand there for two hours over a semblance of pizza or French fries while the "chef" does his own thing, like talking to the bartender or on the phone. They don't even want to work. They're just eager to extort money. The cafeteria is a different story. The food selection is meager, though meat, chicken, and fish are available. The only sweets are manna pancakes, and the fruit and vegetables aren't fresh. As for cleanliness, I can only say one thing: complete unsanitary conditions. There aren't enough tables and utensils for all the guests, and some people eat standing up. The tables aren't cleared, and dirt, flies, and birds are commonplace. In short, diarrhea is guaranteed. Which is basically what happened to us. This was my first and last time on vacation in Egypt, and I thank the hotel for that. The program was maximally fulfilled, everyone went on the excursions, and we even saw the pyramids.

Zwerk Nase

20:23 10 Oct 26

The travel description advertised a 5-star hotel. However, there was nothing 5-star about the lobby. The bathroom had neither a toilet brush nor a soap dispenser. There was only one towel at the sink for two guests. The food was, at most, 2-star. Overall, this hotel is best avoided.

Michael G. Willems

16:53 09 Oct 26

The building quality could be improved, the restaurant has the coziness of a train station waiting room, is very loud, and the food is really not worth mentioning.

wesselthorsten

08:41 09 Oct 26

We were brought here yesterday and travel often. But this place is really not nice. In the bathroom, there are several broken and dirty things. The bath mat in front of the shower is dirty, the shower curtain is dirty. Bed linen has holes, there is nothing in the minibar, and the appliance is standing on only 3 feet. Dirty grout and the service at meals cannot even communicate in English.
The best part about the food, we only sat down at the 10th table because the previous tables didn't just smell a little bit. Even the seating is not trustworthy.
In the morning in the breakfast room at 7 AM, there is still dirt everywhere and sticky drink residue or whatever on the floor. At this start time, it should be more or less clean.
The feet of the tables are more than just unclean.

Matthias

18:34 08 Oct 26

There is nice diving shop nearby but the hotel staff does not allow you to walk via the beach in front of the hotel to the shop.

A New History For An Old City